Refund policy

30-day money-back guarantee

If your Relief Pro device isn't right for you, you can return it within 30 days of delivery for a refund. This applies to orders shipped to the United States, Canada, the United Kingdom and Europe.

How to start a return

1. Email support@thereliefpro.com with your order number within 30 days of delivery.
2. We'll reply within one business day with your return instructions and return address. Please don't send items back without these, as returns sent to the wrong address can't be processed.
3. Send the item back with all its parts, accessories and the manual, in its original packaging where possible.

Return shipping

If you change your mind, return shipping is paid by you, and we recommend a tracked service. If your item arrived faulty, damaged or was the wrong item, we cover the cost of the return.

Refunds

Once we receive and check your return, we refund your original payment method within 5 to 10 business days. Your bank or card provider may take a few extra days to show it.

Faulty or damaged items

If your item arrives faulty or damaged, email us within 30 days of delivery with your order number and a photo or short video. We'll send a replacement or a full refund, and in some cases you won't need to send it back.

Exchanges

To swap for a different product or option, return the original item for a refund and place a new order.

Your legal rights

This policy is in addition to your legal rights. If you live in the UK or EU, you also have the right to cancel your order within 14 days of delivery without giving a reason. Customers in the United States and Canada keep any rights given by their local consumer laws.

Contact

support@thereliefpro.com